Refund policy

Refund Policy
All of our products are personalised and made specifically for you. For this reason, we do not offer refunds, returns, or exchanges once an order has been placed.
Please carefully review all personalization details before completing your purchase.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to find an appropriate solution. This may include a reprint or store credit at our discretion. To help us process your request, please include your order number and photos of the issue.

EU 14-Day Cooling-Off Period
If your order is being shipped into the European Union, please note that the 14-day right of withdrawal does not apply to goods that are made to your specifications or are clearly personalised, in accordance with Article 16(c) of Directive 2011/83/EU.
As all products sold by Moise Made are personalised and made to order, orders cannot be cancelled, returned, or refunded once production has begun.

Contact
If you have any questions about this policy or your order, please contact us at:
contact@moisemade.com